Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. Learn more from our 2020 State of the Connected Customer report.
Customers expect personalised engagements and recommendations from sales representatives. Here’s how AI can give sales reps insights into customer expectations and help sales reps make more effective decisions.
Today's ultra-connected customers expect service delivered on their terms. Here’s how WhatsApp can help businesses be there for customers in their moments of need.
Make online learning fun these holidays and start your Road to Ranger journey on Salesforce’s Trailhead with our guide.
Wondering how you can create tangible actions and a plan to deliver on your strategy? The answer: a robust planning framework.
Every year, we recognise partners who have helped their customers transform through the innovative use of Salesforce. Meet our three 2020 winners from Asia.
Learn how 2,300+ small and medium-sized businesses worldwide have shifted their business operations amidst the pandemic.
Customer-centric organisations have silos, too. This post explores how businesses can bring the right processes to life, and have clear designations of who’s doing what.
When the world changes, you have to adapt. But how? Hone these top sales skills to reach customers and close more deals.
