This week, we are exploring app development at Salesforce Live: Asia.
Apps help companies to streamline processes, capture data from anywhere, and provide engaging customer experiences. Thanks to low-code and no-code tools, almost anyone can create an app to support your organisation’s unique business needs — all in a few clicks.
Register for this week’s Admin and IT Trailblazers episode, and learn how to get your app ideas up and running fast with the Salesforce Platform. Get ready to be inspired by our IT and Admin Trailblazers:
PETRONAS empowers its dealer network with e-Service portal
Petroliam Nasional Berhad (PETRONAS) is a global energy and solutions company. It is also the custodian of Malaysia’s national oil and gas resources. PETRONAS uses a partner and dealer network to operate over 1,000 retail service stations around Malaysia.
To make life easier for its dealers and partners, the Customer Resolutions team at PETRONAS developed an e-Service portal, which was rolled out in April 2020.
The portal is a one-stop shop for all communications, financials, stock, and maintenance tracking between dealers and PETRONAS. Dealers can choose to set up automated reordering of fuel based on predicted sales trends. Maintenance requests are also more visible, which leads to greater efficiency.
Tune in to this episode to hear more about what PETRONAS is doing with the dealer portal and how it contributed to scaling their B2B2C operations.
Enhance employee engagement with Salesforce
A great experience is everything when it comes to engaging your employees. In this episode, you’ll hear how two very different companies are unleashing the potential of their employees with Salesforce.
Ranosys Technologies replaced their legacy customer relationship management (CRM) software with Sales Cloud. They have also built a range of apps on the Customer 360 platform. With a focus on transparency, clarity, and real-time information, the team had a ‘light-bulb moment’ that Salesforce could be a great tool to empower their own employees as well.
The team went on to develop Ranosys Pulse, an internal portal that helped to become the real-time life blood of the organisation. Suddenly, there were no more bi-weekly review meetings, or entering information into disparate spreadsheets. Through transparency, collaboration, and real-time access, employees soon felt valued to have accurate information about their organisation at their fingertips.
In the hospitality industry, the human touch is particularly important. That’s why Loh Lik Peng, CEO of Unlisted Collection:, empowers staff at the group’s restaurants and hotels by giving them autonomy in their respective roles. It’s how the group creates a culture that delivers a great guest experience.
Join us for this episode to hear how Ranosys and Unlisted Collection: have empowered their high achieving teams.
How Salesforce delivers customer trust
Thousands of customers around the world trust Salesforce with their confidential data. If you have ever wondered how Salesforce secures its platform, then this session is for you. Salesforce CTO of Security, Dr Taher Elgamal, will share why trust is the foundation for customer success with Salesforce. He will discuss how security needs change over time with acquisitions and evolving threats. Dr Elgamal will also share how to enhance trust, compliance, and governance within your Salesforce environment.
Whether you want to build a new portal to empower your employees and partners, or learn more about keeping your CRM data safe, this episode will leave you with plenty of ideas.
