Salesforce + Slack — a Match Made in Heaven

The world of work has had a few disruptive years. As the dust settles, the view from our desks is a little different. Many of us are working from new locations and some may not even return to a traditional office. Our research shows that most people want a hybrid working arrangement that allows them to choose between their office and home. Businesses need to make sure they’re ready to adapt.

This change in the way we work produces many challenges. More than half of ASEAN executives believe that the move to hybrid working makes it difficult to maintain good customer experience. 

This is where Slack comes in. By integrating Slack with your Customer 360 solutions, you create a digital HQ that brings your teams together. Slack lets you connect with your customers, optimise your operations, and provide personalised experiences. All of this happens on one easy-to-use platform. 

When work flows, customer success grows.

Sales Cloud + Slack speeds up selling

No matter how you look at it, Salesforce + Slack is good for business. Whether you’re measuring your return on investment, how many deals your team is closing, or a reduction in recruitment time, Salesforce + Slack gives your business a boost.

Not doing so risks impacting the bottom line. Salesforce’s research shows that 78% of customers around the world are influenced by a company’s environmental practices. Two-thirds (66%) have ceased buying from companies whose values didn’t align with their own.

Marketing Cloud + Slack makes marketing magic

Your marketing teams are already working hard, but what if you could execute more campaigns every year and get them done faster? That could be achieved with Salesforce + Slack. 

The speed of collaboration on Slack means that you can do away with slow, inefficient emails and get your teams together in dedicated channels to work on the next big campaign.

Satisfy customers with Service Cloud + Slack

Your service team is an important part of your business. With the right tools, you can turn your loyal customers into fierce brand advocates. By speeding up service, you can make your customers and your teams happier. 

With Salesforce + Slack, your service teams can have a direct and significant impact on your bottom line, too.

With Salesforce + Slack, you can communicate and collaborate with teammates, stakeholders, partners, and customers, anytime and anywhere, while building greater transparency into your projects. This is how the future works.