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Simplyhealth cuts email response times by up to 90% to transform customer support.

Generative AI creates email replies for FAQs to give agents more time for complex work.
4 min read

Generative AI gives our caring teams more time to focus on getting the best outcomes for customers, and trusted partners like Salesforce make experimenting with AI safe and exciting. We have increased productivity by up to 90% and it’s only going to get better from here.

Tim Gogh
Chief Technology Officer, Simplyhealth

We now have full visibility of each and every customer, and with Service Cloud, we can support them on any channel. That’s really important to give our diverse customer-base support that’s inclusive as well as fast and convenient.

Dan Eddie
Director of Customer Services, Simplyhealth
90 %
reduction in email response time - from 12 minutes to just 1 minute
40 %
of cases handled with live chat
30 %
of queries resolved by generative AI
90 +
hours per week productivity gain across all agents with generative AI