Proactively serve customers using IoT data and AI to tailor an end-to-end personalised service experience at the right time via the customer’s preferred engagement channel.
Engage clients proactively and personalise their service experience with insights and AI-driven recommendations derived from vehicle maintenance history and driver data.
Proactively serve customers using vehicle data and AI to tailor an end-to-end personalised sales experience that engages with customers at the right time and through their preferred communication channels.
Analyse broadband service performance against predefined Service Level Objectives (SLOs) such as bandwidth, latency, packet loss, jitter, uptime and error rate.
Identify opportunities for upselling by determining if the current service level meets your customers' needs or if there are areas where an upgrade could improve their experience and trigger a recommendation.
Decrease accounts receivable and reconcile bill under-payment due to contractual service level agreement clauses. Recover underpayments if customer claims SLA was violated but service was indeed according to contract.
Use detailed transcript data from every service conversation on any channel, to extract common contact reasons, policies, identify similar resolution paths for common issues and understand customer sentiment, ideally in real-time. Allow agents (and bots) to provide better service response and supervisors to optimise service operations.
Centralise meaningful data across multiple sources into one comprehensive view of your overall business so you can see trends, gain insights and make data-driven decisions.
Drive revenue growth by recommending products tailored to customer needs. Match and suggest complementary products to boost product adoption and sales. Promote additional purchases through product affinity and next best offer.
Become the advisor to your customer on their energy bills. Providing advice to customers on how to manage their bills, improve energy efficiency, get ROI on investments in their home or buildings and achieve energy and emissions targets.
Navigate legacy policy systems and data environments that are often complicated and long-standing. Build a single view of all your customers' policy information, engagement activity and claims history.
Streamline the entire journey from acquisition to creating lifelong customers. Gain insights to improve retention rates by proactively addressing customer needs and resolving potential issues before they occur.
Drive the volume and frequency of deposits and investments with precision, personalised marketing. All driven by a single view of your customer. Improve awareness and conversion rates and better understand your customer's circumstances.
Make deeper connections for life with your fans by getting to know them and making every interaction memorable. Increase revenue by identifying upsell and cross-sell opportunities that will increase wallet share alongside customer satisfaction.
Identify high-potential target groups most similar to existing high-value audiences and decrease cost per acquisition via lookalike modelling, advanced segmentation and advertising activation to key partners.
Streamline and enhance billing inquiry management. Offer customers real-time access to billing, personalised issue resolution and analysis for potential billing disputes or questions — all while ensuring data consistency and personalisation based on individual customer history and usage patterns.
Access and integrate all of your customer data, no matter where it is and use it to provide personalised engagement in the hands of your sellers, service operatives, marketing and distribution management.
Enabling a single, unified, 360-degree view of the customer, vehicle and dealer to enhance experiences, maximise revenue and make smarter business decisions.
