Communications

Optimise collections with performance and accounts receivables data

Reduce accounts receivables with a full view of all your disputes and accounts. Promptly issue ‘fair’ credits or obtain payment in full for services rendered.
Optimise for efficiency and minimise the amount of repetitive or simple manual tasks that your agents perform through automation and generative AI to quickly resolve cases.
De-escalate disputes quickly and avoid compounding any issues with customers who have problems with their billing by promptly and fairly resolving them.

Use case summary

Decrease accounts receivable and reconcile bill under-payment due to contractual service-level agreement clauses. Recover underpayments if customer claims SLA was violated but service was indeed according to contract.

Industry

Communications

Salesforce products used

Data Sources Used

Network Performance Data

Accounts Receivables

Customer Case & Transaction Data

Critical Incident Data

Apply Insights and Predictions

By bringing together the data sources referenced in this use case, teams can build calculated insights or run predictive models with Data Cloud that will allow them to make smarter decisions or power new automations.

Calculated Insights	Combine network performance data with case data to provide fast insights into troubleshooting or potential correlations between performance and issues with payment.
Predictive Models	Project potential service-level breaches which can be used to notify technical support and address the issue proactively.

What’s the impact?

Reduce Accounts Receivables

Increase Employee Efficiency

Increase Revenue

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