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Communications

Billing Enquiry Manager

  • Improve customer satisfaction through quicker and more accurate billing enquiries resolution.
  • Increase operational efficiency by leveraging generative AI to analyse bill invoices and identify causes of bill trends, anomalies or charges.
  • Reduce customer churn by delivering incredible service and ensuring customers have access to all the information they need. Increase satisfaction and retention.

Use case summary

Streamline and enhance billing enquiry management. Offer customers real-time access to billing, personalised issue resolution and analysis for potential billing disputes or questions — all while ensuring data consistency and personalisation based on individual customer history and usage patterns.

Industry

Communications

Salesforce products used

Data Sources Used

3rd Party Billing Applications
Network Data
CRM Data

What’s the impact?

Increased Revenue
Enhanced Customer Satisfaction and Retention
Improve Service Quality
Increase Operational Efficiency
Increase Customer Satisfaction (CSAT)
Decrease Customer Churn Rate

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