Health Cloud Pricing
Enterprise
Unlimited
Einstein 1 for Service
Enterprise
Enterprise
(billed annually)
Unlimited
Unlimited
(billed annually)
Einstein 1 for Service
Einstein 1 for Service
(billed annually)
Enterprise
Unlimited
Einstein 1 for Service
Enterprise
Enterprise
(billed annually)
Clinical and Insurance Data Models
Health Timeline
Patient and Member Card
Social Determinants
Care Gaps
Care Team and Household Map
Patient Prioritisation Page (Today Page)
Care Team Collaboration
Referral Management
Utilisation Management
Authorisations
Program Management
Care Plan Customisation and Management
Assessments
Campaigns and Journeys
Risk Stratification
EHR Integration
HL7-Compliant Interface
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case auto-assignment
Web and email case capture
Case email auto-response
Case escalation rules and queues
Lead-contact account management
Service Console apps
Knowledge (read-only)
Omni-channel routing
Omni-channel Supervisor
Additional $75 USD/user/month Knowledge (read-write)
Case Milestone Tracker
Computer Telephony Integration (CTI)
Orders Management
Service contracts and entitlements
Advanced case management
Social Customer Service
Additional $75 USD/user/month Chat (Live Agent)
Additional $75 USD/user/month Facebook Messenger
Next Best Action
Help Centre
Customisable reports and dashboards
Advanced reporting features
Opportunity tracking
Task Management, Activity feed
Next Best Action
Offline access
Quotes
Contracts
Work order management
Asset management and product tracking
OmniStudio
OmniScript
FlexCards
Intelligent Document Automation
Decision Tables
Business Rules Engine
Integration Procedures
Data Processing Engine
Email Integration with Gmail
Web Services API
Custom profiles and page layouts
Lightning App Builder
AppExchange App Integration
Email templates
Data Storage per user
File Storage per user
Unlimited Lightning Flow Automation (Flow + Process Builder)
Unlimited custom applications
Developer Sandbox
Available for purchase Developer Pro Sandbox
Roles and Permissions
Record types (per object)
Available for purchase Full Sandbox
1 partial sandbox included per org Partial Sandbox
Salesforce Identity
Approval Processes
$ Slack
$ Digital Engagement
$ Data Cloud for Health
$ Einstein for Service
$ Customer Community for Health Cloud
$ Feedback Management
$ Service Cloud Voice
350 service appts/mo Scheduler
$ Health Intelligence
Unlimited
Unlimited
(billed annually)
Clinical and Insurance Data Models
Health Timeline
Patient and Member Card
Social Determinants
Care Gaps
Care Team and Household Map
Patient Prioritisation Page (Today Page)
Care Team Collaboration
Referral Management
Utilisation Management
Authorisations
Program Management
Care Plan Customisation and Management
Assessments
Campaigns and Journeys
Risk Stratification
EHR Integration
HL7-Compliant Interface
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case auto-assignment
Web and email case capture
Case email auto-response
Case escalation rules and queues
Lead-contact account management
Service Console apps
Knowledge (read-only)
Omni-channel routing
Omni-channel Supervisor
Knowledge (read-write)
Case Milestone Tracker
Computer Telephony Integration (CTI)
Orders Management
Service contracts and entitlements
Advanced case management
Social Customer Service
Chat (Live Agent)
Additional $75 USD/user/month Facebook Messenger
Next Best Action
Help Centre
Customisable reports and dashboards
Advanced reporting features
Opportunity tracking
Task Management, Activity feed
Next Best Action
Offline access
Quotes
Contracts
Work order management
Asset management and product tracking
OmniStudio
OmniScript
FlexCards
Intelligent Document Automation
Decision Tables
Business Rules Engine
Integration Procedures
Data Processing Engine
Email Integration with Gmail
Web Services API
Custom profiles and page layouts
Lightning App Builder
AppExchange App Integration
Email templates
Data Storage per user
File Storage per user
Unlimited Lightning Flow Automation (Flow + Process Builder)
Unlimited custom applications
Developer Sandbox
Developer Pro Sandbox
Roles and Permissions
Record types (per object)
1 Full Sandbox included per org Full Sandbox
1 partial sandbox included per org Partial Sandbox
Salesforce Identity
Approval Processes
$ Slack
$ Digital Engagement
$ Data Cloud for Health
$ Einstein for Service
$ Customer Community for Health Cloud
$ Feedback Management
$ Service Cloud Voice
400 service appts/mo Scheduler
$ Health Intelligence
Einstein 1 for Service
Einstein 1 for Service
(billed annually)
Clinical and Insurance Data Models
Health Timeline
Patient and Member Card
Social Determinants
Care Gaps
Care Team and Household Map
Patient Prioritisation Page (Today Page)
Care Team Collaboration
Referral Management
Utilisation Management
Authorisations
Program Management
Care Plan Customisation and Management
Assessments
Campaigns and Journeys
Risk Stratification
EHR Integration
HL7-Compliant Interface
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case auto-assignment
Web and email case capture
Case email auto-response
Case escalation rules and queues
Lead-contact account management
Service Console apps
Knowledge (read-only)
Omni-channel routing
Omni-channel Supervisor
Knowledge (read-write)
Case Milestone Tracker
Computer Telephony Integration (CTI)
Orders Management
Service contracts and entitlements
Advanced case management
Social Customer Service
Chat (Live Agent)
Facebook Messenger
Next Best Action
Help Centre
Customisable reports and dashboards
Advanced reporting features
Opportunity tracking
Task Management, Activity feed
Next Best Action
Offline access
Quotes
Contracts
Work order management
Asset management and product tracking
OmniStudio
OmniScript
FlexCards
Intelligent Document Automation
Decision Tables
Business Rules Engine
Integration Procedures
Data Processing Engine
Email Integration with Gmail
Web Services API
Custom profiles and page layouts
Lightning App Builder
AppExchange App Integration
Email templates
Data Storage per user
File Storage per user
Unlimited Lightning Flow Automation (Flow + Process Builder)
Unlimited custom applications
Developer Sandbox
Developer Pro Sandbox
Roles and Permissions
Record types (per object)
1 Full Sandbox included per org Full Sandbox
1 Partial Sandbox included per org Partial Sandbox
Salesforce Identity
Approval Processes
Slack
Digital Engagement
75 credits per user per month Data Cloud for Health
25k requests per user per month Einstein for Service
Customer Community for Health Cloud
Feedback Management
Service Cloud Voice
400 service appts/mo Scheduler
Health Intelligence
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Health Cloud Pricing FAQ
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
** This product allows you to collect and use personal information about individuals, including health-related information, which is subject to various legal requirements in different jurisdictions. As with all Salesforce products, please consult with your own counsel to confirm that your intended use of these products meets your legal needs.
This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.