Executive Conversations

In this episode of Executive Conversations, we sit down with Geoffrey Moore, renowned tech strategist and author, to explore his trapped value analysis and what it reveals about AI’s potential. How can AI break through long-standing business challenges, unlock hidden value, and transform disruption into a competitive advantage?

In this episode of Executive Conversations, Kelly Eliyahu, Senior Director of Product Marketing at Salesforce, discusses how AI is reshaping the role of the CMO. By leveraging Marketing Cloud and Data Cloud, her team is automating campaign creation, from drafting briefs to producing elements, paving the way for AI agents to play an even more strategic role in marketing's future.

In this episode of Executive Conversations, Sunya Norman, Salesforce SVP of ESG Strategy, shares how Einstein AI in Net Zero Cloud is transforming ESG reporting. By cutting timelines from 12 months to 2, companies can turn data into action. Sunya challenges businesses to ask: how can you make the most meaningful impact in this shifting ESG landscape?

Alice Steinglass, EVP of Salesforce Platform, explores the revolutionary impact of Agentforce, Salesforce’s agentic AI tool. By simplifying complex tasks with natural language and smart intelligence, Agentforce is transforming how businesses operate and enabling customisable AI solutions across industries.

To achieve ambitious net-zero goals, Endeavour Energy is innovating with sustainability-linked loans and cutting-edge tools like Net Zero Cloud. CEO Guy Chalkley discusses the importance of taking bold risks, tracking sustainability KPIs, and using AI to create meaningful change for customers and the environment.

Alexandra (Ally) Siegel, SVP & Chief Equality Officer at Salesforce, shares how AI can help mitigate bias and expand opportunities for underrepresented groups. Paired with tools like Trailhead, Salesforce is empowering individuals with AI literacy to ensure no one is left behind in the AI-driven future.

At TVS Motor, customer experience isn’t just a buzzword — it’s the driver of business transformation. With over 50 million miles of connected ride data, they are harnessing real-time insights to fuel customer-centric innovation. Saurabh Khullar, their Chief CX Officer, explains how connected vehicle technology and AI tools enable the company to create highly personalised experiences for riders and supporting new product developments.

Quinny Lei is Head of Business IT Solutions at Grab, a Southeast Asian super app that offers ridesharing, digital payment services and delivery. In this Executive Conversation, Quinny shares how they're experimenting with AI tools to save hours of unnecessary, unproductive tasks, and enable Grab to better serve their distinct communities.

In this episode of Executive Conversations, Slack CEO Denise Dresser dives deep into the future of work, powered by Slack AI. Denise explains how AI is not just a tool but a co-worker, helping humans drive productivity by connecting systems, data, and workflows.

In this episode of Executive Conversations, Salesforce Co-Founder and Slack CTO Parker Harris shares insights on the Slack + Salesforce roadmap, highlighting innovations in AI and seamless data access across products. Parker dives into the details of Agentforce, Salesforce’s new Agentic AI product, and explains how the collaboration between humans and AI-powered agents is poised to revolutionise the customer experience.

From balancing stability and innovation at the Reserve Bank to driving AI initiatives as CTO of Salesforce ANZ, Gayan Benedict offers a wealth of knowledge on the future of technology. In this engaging discussion, we discuss the rise of agentic AI, the importance of trust in AI implementation, and the emerging security challenges that organisations must address.

With over 75,000 employees and 100 towers worldwide, Salesforce is harnessing predictive utilisation to match teams with the right spaces at the right times. In this episode, Relina Bulchandani, EVP of Real Estate and Workplace Services, reveals how AI and technology are revolutionising workspace optimisation and enhancing employee experiences at Salesforce.

From 1 store to 500+, Croma retail electronics is leveraging AI as service agents and maintaining human touch to keep customers smiling long after the sale. Join Leandro Perez and Shibashish Roy, Deputy CEO, Croma for invaluable insights into the evolving role of technology in retail and customer service.

Discover why culture is the real key to digital transformation at CEAT. From rewarding smart failures to fostering innovation, this conversation uncovers how a strong cultural foundation drives successful digital initiatives.

At Air India, data is the cornerstone of every customer experience. Dr. Satya Ramaswamy, Chief Digital and Technology Officer, discusses with APAC CMO Leandro Perez how generative AI tools and unified customer data are driving unparalleled personalisation and customer loyalty.

Discover how AI is shaping the future of customer relationships and technology stacks in this Executive Conversations session featuring Rowena Westphalen, SVP of Innovation, AI and Customer Advisory at Salesforce.

CEOs are facing pressures from all directions in the drive to adopt AI, from board expectations to internal challenges and external tech advancements. Frank Fillman EVP & GM Salesforce ANZ unpacks ways businesses can use AI to break down data silos, improve customer interactions, and address the risks of shadow IT.

Jon Goh, Head of Marketing Technology & Orchestration at Medibank, had no idea what Salesforce was when he started his role. Now he is leading a team of Trailblazer's in sophisticated marketing automation and AI experimentation to personalise customer health experiences.

Is your business ready for AI integration? Sujith Abraham, SVP and GM Salesforce ASEAN, discusses the importance of trusted data to drive AI solutions and how it can revolutionise efficiency and decision-making processes in your organisation.

AI is revolutionising the way we communicate. Hear from Peter Doolan, Chief Customer Officer at Slack, as he shares his vision for collective workplace productivity and discusses the crucial role of leadership in adopting new technologies.

Being ahead of technology requires you to think the way your customer will think - but 3 years from now, to solve problems of the future. Dany Krivoshey from Unilever International unpacks how listening, learning and creating a culture of experimentation is driving innovation.

From boosting skills relevancy to improving employee experience, AI is revolutionising people and culture, says Nathalie Scardino, Salesforce President and Chief People Officer. But it’s important we remember to bring employees along on the journey, and ensure they have a voice.

It’s never been a better time to work in sales, according to Salesforce EVP & GM Sales Cloud, Ketan Karkhanis. Helping manage multiple admin tasks and freeing up precious time, AI also solves top-of-the-funnel disconnects and enhances value creation.

As Chief Digital Officer at Fisher & Paykel Appliances, Rudi Khoury leads a business unit that is driving their end-to-end digital transformation, working with the C-suite. That includes experimenting with AI pilots, which Rudi believes will impact every part of the business.

After leading our customer 360 and Multi-Cloud integration strategy, Salesforce EVP of Product & Industries, Patrick Stokes, continues to pursue our ongoing mission: to deliver a unified customer identity and profile across all our applications, with data and AI front of mind.

Whether it’s transitioning to a new CRM or planning a suite of AI tools, NAB has relationship-led experiences as their core focus, according to Charlotte Cadness, Executive in NAB's Digital Data Analytics Division. And the wins are already evident.

When you have a technology, like AI, that will transform virtually every aspect of our lives, almost everywhere, there are bound to be issues; but also massive opportunities, says Peter Schwartz, Senior Vice President of Strategic Planning and Chief Futures Officer at Salesforce.