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World Tour Essentials Singapore
Agenda
Sessions and Networking
All times listed in SGT.
Agenda subject to change.
8:00 a.m.–5:00 p.m.
Main Entrance
Registration
Registration begins from 8:00 a.m. and will be open all day. Please bring a government-issued ID to ensure smooth check in on the day.
8:00 a.m.–9:00 a.m.
Campground - Hibiscus Ballroom
Morning Tea
After registration, join us in the Campground for morning tea and networking before starting your day!
9:00 a.m.–9:20 a.m.
Breakout A
Discover Analytics Without Limits, Made Possible with Tableau AI
Learn about the latest analytics innovations to help you make sense of all your data and empower every individual to take action with it.
Topic/Industry: Data Analyst
Customer:
9:30 a.m.–10:20 a.m.
Keynote Room - Jasmine Ballroom
Main Keynote: World Tour Essentials Singapore 2024
Join Salesforce leaders to learn how everyone can become an Einstein with CRM + AI + Data + Trust - featuring inspiring Trailblazer FairPrice Group.
10:40 a.m.–11:10 a.m.
Keynote Room - Jasmine Ballroom
Unlock All of Your Trapped Data with Data Cloud
Learn how Data Cloud is designed to enhance, not replace, systems like data warehouses and data lakes. Discover its key differentiators and how it helps solve for the "last mile" of data activation.
Topic/Industry: IT
10:40 a.m.–11:10 a.m.
Breakout - Hibiscus Jnr Ballroom
Salesforce for Financial Services: Empower Customer Success
Learn how to leverage the #1 Trusted AI CRM to unlock financial insights that deliver better outcomes, responsibly, for your clients, members, and policyholders. Hear from our Trailblazer Siam Commercial Bank on how they are embracing digital transformation to deliver personalised customer experiences.
Topic/Industry: Financial Services
Customer: Siam Commercial Bank
11:30 a.m.–12:00 p.m.
Keynote Room - Jasmine Ballroom
Revolutionise Marketing Excellence with Marketing Cloud and AI
Learn about the latest innovations in Marketing Cloud and how to harness the power of AI. Hear from our customer Trailblazer how DirectAsia is leveraging Marketing Cloud to deliver digital-first personalised experiences across the customer lifecycle and drive revenue growth.
Topic/Industry: Marketing
11:30 a.m.–12:00 p.m.
Breakout - Hibiscus Jnr Ballroom
Out of the Norm: Old School Customer Experience with Next Generation Technology
At a time when trust is broken, data is hacked, and AI is presenting more hype than real world execution, listen to Accenture bring back human centred customer experience powered by Salesforce technology.
This is the next generation of seamless customer experience and business growth through next generation data and technology solutions.
Topic/Industry: IT
Partner: Accenture
12:00 p.m.–1:10 p.m.
Campground - Hibiscus Ballroom
Lunch and Networking
Join us in the Campground for lunch and networking. If you have any dietary requirements, please note these during registration and we will be happy to accomodate.
1:10 p.m.–1:40 p.m.
Keynote Room - Jasmine Ballroom
The Future of Sales: Supercharge Selling with Trusted AI
Are you looking for the smartest path forward in today's fast-changing environment? AI can give sellers superpowers to drive efficient growth. Join us to learn how your entire sales organisation can boost productivity, leverage data, and increase revenue with the #1 AI CRM for sales.
Topic/Industry: Sales
Customer: SEEK
1:10 p.m.–1:40 p.m.
Breakout - Hibiscus Jnr Ballroom
How to Unlock Business Value with Data Cloud and AI
We’ve synthesised learnings from 200+ global data cloud implementations to help you realise business value faster and harness AI potential. Our Trailblazer from Techcombank shares their approach.
Topic/Industry: IT
Customer: Techcombank
2:00 p.m.–2:30 p.m.
Keynote Room - Jasmine Ballroom
Reimagine Service with Trusted AI
Learn how to activate AI to scale service, increase team productivity and save costs using the #1 AI platform for service. And hear from Trailblazer Mark Anthony Munsayac, Head of Customer Experience at Philippine Airlines on how they are redefining customer service and engagement with Salesforce.
Topic/Industry: Service
Customer: Philippine Airlines
2:00 p.m.–2:30 p.m.
Breakout - Hibiscus Jnr Ballroom
Unlock Profitability Through Digital Transformation with Commerce Cloud
Boost omnichannel sales, drive personalised customer experiences, and enhance operational efficiency through digital transformation with the #1 AI Platform for Commerce.
Topic/Industry: Commerce
Customer: L'Oréal
2:50 p.m.–3:20 p.m.
Keynote Room - Jasmine Ballroom
Transform How Your Teams Get Work Done with the Einstein 1 Platform in Slack
Slack is the natural conversational interface for trusted AI that boosts productivity for every employee, right in the flow of work. Discover how Slack can empower your teams, like it has at Grab, to speed up processes and deliver big results, with customer data and insights at their fingertips.
Topic/Industry: IT
Customer: Grab
2:50 p.m.–3:20 p.m.
Breakout - Hibiscus Jnr Ballroom
Automate Document Generation with Nintex DocGen for Salesforce
Struggling with manual document creation in Salesforce? Explore Nintex DocGen for Salesforce, a powerful tool that automates document generation, streamlines workflows, and centralises documents.
3:40 p.m.–4:10 p.m.
Keynote Room - Jasmine Ballroom
Go on a Journey From Data to Data-driven with Tableau
Tableau is your guide to bringing together people, processes and products for a truly data-driven organisation. Learn how to transform how you make decisions with AI powered analytics.
Topic/Industry: Data Analyst
Customer: M1
3:40 p.m.–4:10 p.m.
Breakout - Hibiscus Jnr Ballroom
Drive Profitable Growth in Consumer Goods
Driving profitable growth is a top priority in consumer goods organisations. With Salesforce Einstein 1, Trailblazers are navigating economic headwinds to build loyalty through insights and commercial excellence.
Topic/Industry: Commerce
Partner: Accenture
4:30 p.m.–5:00 p.m.
Keynote Room - Jasmine Ballroom
Create Valuable Experiences with Generative AI and Hyper-Automation from MuleSoft
Learn how bringing Generative AI into the automated flow of your business can create more valuable and meaningful experience for your customers and employees.
Topic/Industry: IT
Customer: Pacific International Lines
4:30 p.m.–5:00 p.m.
Breakout - Hibiscus Jnr Ballroom
Elevate Your Sales Game with Sales Cloud and Slack
Slack is accelerating sales teams by bringing real-time CRM data, process automation and trusted AI into selling conversations. Learn how Slack empowers leaders to improve performance and hit targets.
Topic/Industry: Sales
Campground
Located in the Hibiscus Ballroom
9:00 a.m.–9:20 a.m.
Slack Theatre in Campground
Put AI into the Hands of Everyone with Slack AI
Come see the newest AI features in Slack and learn how you can empower all your employees with AI to get things done faster, by providing them with the right information at the right time.
10:40 a.m.–11:20 a.m.
Slack Theatre in Campground
Bring Your CRM Data Right into the Flow of Work with Sales Cloud and Slack
Learn how teams using Sales Cloud use Slack, and how they adopted new tools such as Slack Sales Elevate to drive productivity for our entire sales organisation.
11:30 a.m.–12:00 p.m.
Slack Theatre in Campground
Put AI into the Hands of Everyone with Slack AI
Come see the newest AI features in Slack and learn how you can empower all your employees with AI to get things done faster, by providing them with the right information at the right time.
1:10 p.m.–1:40 p.m.
Slack Theatre in Campground
Discover How Automation Can Transform Your Work with Slack
You are convinced of the value of automation, now what? Join us to explore real-world use cases to jumpstart your automation journey with Slack.
2:00 p.m.–2:30 p.m.
Slack Theatre in Campground
Slack on Slack: Transform How you Approach Work with Slack
Join us for this Slack on Slack story about driving productivity across our entire enterprise. Learn best practices for automating work with apps, integrations, and custom processes.
2:50 p.m.–3:20 p.m.
Slack Theatre in Campground
Delight Customers and Drive Service Team Efficiency with Slack
Learn how Slack optimises the agent experience across systems and processes to help resolve customer issues faster.
3:40 p.m.–4:10 p.m.
Slack Theatre in Campground
Super Demo: Unlock Sales Productivity with Team Selling in Slack
Break down silos and bring people, processes and account data together in one place—an account channel. Learn how to empower your team to take an opportunity to close with Slack.
4:30 p.m.–5:00 p.m.
Slack Theatre in Campground
How Slack Helps Businesses Do More with Less
Slack is a part of the Salesforce family. Explore the benefits of integrating Slack within your Customer 360 and learn how together they can supercharge growth for your small but mighty business.
