2015 State of Service

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Forrester Wave Report

Salesforce Research surveyed more than 1,900 customer service leaders around the world to discover:

  • The most common goals, obstacles, and success measures for today’s service teams; 
  • What sets high-performing service organisations apart; and 
  • Areas in which service is supercharging efforts to grow business in 2015 and beyond. 

Download the 2015 State of Service report now to see the trends that are shaping the customer service industry today.

 

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