Learn what over 40,000 people had to share about trust in government.
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Build constituent trust and connection.
Meet the future of government with the #1 AI CRM. Modernise government service and increase operational efficiency with automation. Unify and harmonise data on a compliance-enabled cloud and innovate faster with a low code application platform for government.
Get the benefits of government CRM powered by Salesforce.
70
%
reduction in call volume*
Salesforce helps government agencies decrease cost to serve by deflecting case loads to self service and digital channels.
20
%
increase in worker efficiency*
Salesforce helps government agencies automate administrative tasks to improve worker productivity.
104
%
return on IT investment*
Salesforce helps government agencies realise the value of their IT investments with increased productivity and reduced costs.
*Forrester Total Economic Impact of Salesforce Case Management for Government.
Accelerate mission success with the #1 AI CRM.
It's a long road to government digital transformation. Salesforce makes it easier with solutions designed for government. Whether you want to improve the constituent experience or modernise government operations, we have a solution just for you.
Modernise Government Experience
Deliver intelligent service across every constituent touchpoint – from self service to contact centre and every communication in-between.
Modernise Government Case Management
Unlock staff productivity with an integrated view of case data, AI-powered automation, and digital-first collaboration.
Modernise Government Decision Making
Give staff the insights they need with user friendly reporting and analytics.
Modernise Government IT
Unlock rapid app development and consolidation on a low-code, low-effort platform so your organisation can focus on meeting its mission.
Drive government digital transformation for your agency.
Defense and Intelligence
Be a fast mover in IT modernisation, enhance productivity, and create decision advantages for defence and intelligence.
Health and Human Services
Connect constituents with the care they need for better health and human services outcomes.
Aerospace
Unlock data across the enterprise and provide unified digital experiences in aerospace.
Government Contractors
Strengthen customer relationships with a compliance-enabled CRM for government contractors.
See how government agencies can realise cost savings with Salesforce.
Maximise ROI with the #1 Success Ecosystem.
From support, expert guidance, and resources to our partners on AppExchange, the Success Ecosystem is here to help you unlock the full power of your investment.
Keep up with the latest Public Sector Solutions trends, insights, and resources.
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Salesforce for Public Sector FAQ
Government customer relationship management (CRM) is software for government designed to manage interactions and relationships with the public and stakeholders. Specifically designed for the public sector, it uses automation and AI in government processes to help organise, automate, and orchestrate processes related to public outreach and engagement, and government service delivery.
A CRM is essential for governments to effectively manage relationships with the public, optimise government service delivery, increase transparency and accountability, and make data-driven decisions. It serves as a foundational tool for digital government transformation and delivering better outcomes for the public.
Government CRMs enable government organisations to better understand and serve the needs of constituents, improve operational efficiency, and foster trust in government institutions. Learn more about the benefits of government CRM here.
Choosing the right government CRM software is important. Finding a compliance-enabled CRM is essential for many government organisations to increase security posture. Government buyers should also prioritise government CRMs that are designed for performance, scale, flexibility, and rapid implementation.