Modernise Case Management
Unlock agent productivity with case insights and AI-powered automation with case management software designed for public sector.
Unlock agent productivity with case insights and AI-powered automation with case management software designed for public sector.
Say bye to siloed systems with case management software to streamline complex processes, boost employee productivity, and transform customer experiences. Find smarter, more efficient ways to manage cases; ensuring your government agency operates at its best, delivering unparalleled service to customers.
Deliver personalised support at scale.
Create secure websites, portals, and apps with connected data – fast.
Get prebuilt, customisable public sector-specific analytics.
Slack is a secure space to connect your team, tools and data with the contractors, nonprofits and government agencies you work with every day.
Inter-agency collaborations such as these aren’t often seen in government, but it goes to show we are more alike than we are different."
Jerry HingtgenSoftware Development Delta Branch Chief, US Department of Agriculture, Rural Development
Try Public Sector Solutions for 30 days with sample data. No credit card, no installations.
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Salesforce Case Management software helps government agencies manage customer interactions across channels, from self-service and phone to messaging and email. It supports the full case management lifecycle by integrating critical data points from multiple systems into a single, secure platform.
When choosing case management software, consider factors like your business needs, scalability, and integration capabilities. Understand the features offered and see success plans, trial different options, and prioritise solutions that align with your specific requirements.
At Salesforce our #1 value is Trust. Our solutions are built on a trusted platform that is designed to meet unique compliance needs for government agencies and contractors. Learn more about our commitment to compliance here [https://compliance.salesforce.com].
The government customer experience plays an essential role in fostering pubic trust, satisfaction, and engagement with government services and programs. By prioritising the needs and preferences of the public, governments use Salesforce case management software to deliver more effective services that meet the expectations of the public and their stakeholders.