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Automation helps humans with agents work faster and smarter.
MuleSoft’s automation suite makes it easy for business teams to build and optimise how work gets done by connecting data to action for seamless, personalised experiences.
Learn more about the power of integration and automation.
Report
Get more done and reduce costs with Salesforce Flow.
Collaborate using an automated workflow to set your team up for success. See how you can automate actions across any system and save time with real-time interaction.
Demo
Create connected experiences with MuleSoft Composer and RPA.
See why MuleSoft automation uniquely provides the best of both worlds for creating better experiences for your customers and employees.
Report
CIO Guide to Business Automation
See how to build a successful automation strategy through an enterprise-wide lens to achieve success now. From increasing system security to delivering better customer experiences, automation enables teams to be faster, more agile, and more productive.
Blog
5 Tips for Building Automation Into Your Business
Enterprise automation doesn’t have to be complicated. With these tips, you can improve productivity — and ultimately make employees happier.
Customers innovate faster with automation.
Take the right actions by connecting to the right data.
Use MuleSoft Flow: Integration to connect to data in the most common systems and apps so agents and business teams can take action. For legacy systems and green screens, let MuleSoft Robotic Process Automation bots retrieve and update data with clicks.
Be more efficient by eliminating manual tasks.
Deliver ultra-personalised experiences without being slowed down by repetitive, low-impact tasks. Use Flow Builder to create interactive, digital forms to capture data once and automatically take action across systems and apps.
Give business teams the ability to process documents faster and then use Einstein to summarise and infer information with MuleSoft Intelligent Document Processing.
Optimise how work gets done.
Give admins and developers AI tools that make building and deploying automation easy and scalable. Unify long-running processes involving humans, Agents and systems to improve operational efficiency using Flow Orchestration
Explore how each tool works.
MuleSoft RPA
Effortlessly automate repetitive tasks with an integrated Robotic Process Automation (RPA) solution.
MuleSoft Composer
Connect apps and data to Salesforce quickly and easily with clicks, not code, directly inside the Salesforce UI.
MuleSoft Anypoint Platform
Start fast and realise immediate value with a single, unified solution for integration and APIs.
"As AI continues to mature and grow and technology continues to change, Salesforce is helping us make the most of our investment. We are excited for the next evolution of AI to bring more time savings, data quality and connections to all the systems that make our business run."
Tony GondickSenior Manager, IT Business Strategy, Kawasaki Motors Corp., U.S.A., Engines Division
Join the MuleSoft community.
Become part of a vibrant network of innovators and experts, where MuleSoft and Flow come together to empower you with in-demand integration and automation skills. Whether you're deepening your expertise in MuleSoft, Flow or both, this is your opportunity to contribute, inspire and amplify your impact on a global scale. Together, we’re building the future of automation and integration.
Start your automation journey with MuleSoft.
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Salesforce Flow FAQs
Automation is a streamlined process that reduces or eliminates manual steps. There are two types of automation: unattended (actions without human intervention) and attended (actions executed by humans). Some automated tasks may combine the two.
An AI solution that automates document processing by extracting, structuring and unlocking valuable insights data from diverse formats.
Robotic process automation (RPA) is a software technology that combines robotics and automation to perform repetitive tasks. RPA is a method for business process automation that uses an application or ‘bot’ that replicates an employee's desktop actions by interacting with an interface in the same way a human would.
Integration connects business systems and apps. This is often done through an application programming interface (API).
An Agentforce Agent is a proactive, autonomous application that provides specialised, always-on support to employees or customers. They're equipped with the necessary business knowledge to execute tasks according to their specific role.
Businesses can build agents with Agent Builder using existing Salesforce Platform tools to create standard and customised topics and actions. You can use prompts grounded in trusted enterprise data. You can use flows to create automations across any system. You can use MuleSoft APIs to connect Agents to any system. And last, you can use your Apex & Javascript to create the customised code and business logic for your Agent.
