Salesforce Contact Centre Pricing
One simple package to transform your contact centre.
One simple package to transform your contact centre.
Start with Service Cloud as your foundation, then simply add the product listed below to get started with your Contact Centre solution.
One simple package to transform your contact centre.
This edition requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Use trusted conversational, predictive, and generative AI built into the flow of work to deliver personalize service and reach resolutions faster.
Take sales productivity to new heights with real-time CRM data and automations in Slack.
From resources to embedded experts, get the right level of support and expert guidance for your business.
Explore self-guided resources.
Maximise ROI with proactive, personalised expertise
From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realise the full potential of your Salesforce investment.
Scale and grow with pre-built apps and expertise on AppExchange.
Accelerate time to value with unrivalled Salesforce expertise.
Try Service Cloud free for 30 days. No credit card, no installations.
You can use Salesforce Contact Centre with either Service Cloud Voice partner telephony, or Service Cloud Voice with natively integrated Amazon Connect. If you opt for Service Cloud Voice with Amazon Connect, you will need to purchase an add-on with the required usage.
In addition to the Service Cloud Voice usage add-on, some components of Salesforce Contact Centre will require that additional usage be purchased over time, including additional messaging packs, surveys, bot sessions and hours of conversation insights.
Yes, we understand that some companies may need to revise their contracts based on unexpected circumstances. To do this please contact your sales rep or reach out to sales at 800 1301 448 (SG), 800 967 655 (HK), +65 6302 5700 (Intl) to discuss options.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 800 1301 448 (SG), 800 967 655 (HK), +65 6302 5700 (Intl) to see what works for your business.
* This edition requires an annual contract.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.