Find the right fit when it comes to digital experience platform (DXP) technology.

Collaborate with the right tools to reach the right audience.

Build your experience.

Customise your experience to fit your needs.
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Business Integration

Infuse digital experiences with data from any system, anywhere. Customers can create and escalate support cases. Partners can update opportunities and qualify leads. Employees can access and share files.
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Personalisation

Experience Cloud automatically suggests connections to experts, groups, and content. Recommendations are based on individual interests, needs, and behaviour, inviting deeper community participation.
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Customisation and Branding

Customise Experience Cloud to reflect your brand and extend your digital experiences. Create stunning, simple-to-use environments that are an interactive extension of your brand.
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Mobile

Collaborate anywhere, from any device. Access digital experiences through the Salesforce mobile app or from any mobile browser. Deliver a rich, branded, and device-responsive mobile experience anywhere.
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Lightning Bolt

Quickly and easily create next-generation experiences and portals that seamlessly integrate with Salesforce.
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Topics

Access all information with autogenerated topic pages. Collect discussions, files, groups, and experts into a single page. Users can follow updated topics on relevant conversations.
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Chatter Collaboration

Employees can collaborate on projects, find subject-matter experts, get updates, and more. Foster a more innovative workplace where anyone, anywhere, can contribute ideas.

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Groups

Give structure to discussions and activities. Create a group for your team, an upcoming event, a new project, or a campaign. Share files and records across your organisation, and even integrate video.
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Connect your customers.

Deliver stellar service with powerful, easy-to-build portals and experiences, and provide rich, intelligent self-service.
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Knowledge

Help your customers help themselves and help your agents work smarter, with easy access to articles, FAQ, and the collective wisdom of the community.

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Case Escalation

Customers can create cases directly, and cases be escalated automatically based on keywords, or if a question goes unanswered. Agents can answer within the digital experience, or privately.
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Engagement

Create a vibrant community by recognising your most active members with customisable badges that appear on their profiles. Enable members to endorse each other for specific skills and expertise.
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Ecommerce

Create new purchasing opportunities by integrating your ecommerce platform and enabling customers to discover, research, and buy products all in one branded, mobile, and social environment.
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Experience Management

Preconfigured and customisable Lightning dashboards in the experience management console help you measure and analyse metrics, such as adoption and engagement, most popular groups, users, and topics.
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Grow partner sales.

Accelerate your sales channels by connecting directly with resellers, distributors, and partners.

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Sales Force Automation

Share contacts, leads, and records with partners. Integrate third-party systems to centralise pricing, inventory, and more. Avoid channel conflict with deal registration and lead distribution.
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Data Sharing

Connect partners to product experts, and adjust sharing settings so that partners access only relevant information to move opportunities through the pipe.

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Actions

Take action right in the feed. Convert leads to opportunities and approve marketing funds. Design custom actions to integrate third-party apps into core business processes.

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Dashboards and Reports

Track and rank partner performance, share customisable dashboards and reports with partners, ensure alignment on key goals, and easily connect data from any source with Einstein Analytics.
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Salesforce Files

Give your files context with secure, social, and mobile file access embedded into your core business processes. Sync files across all devices and bring them into one easily accessible location.

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