The Top 3 Field Service Trends Leaders Need to Know Today
The right field service strategy delivers more revenue, productivity, and cost savings.
EVP & GM Field Service at Salesforce
![94% of customers say customer service influences future buying decisions.](http://www.salesforce.com/content/dam/web/en_us/www/images/resources/service-cloud/field-service-trends/SERVICE_FSExecSumm_Article_94_1.png)
of customers say that the customer service they receive influences their future buying decisions.
State of the Connected Customer, 5th Edition, Salesforce, May 2022
![State of Service Report, Fifth Edition](http://www.salesforce.com/content/dam/web/en_sg/www/images/resources/state-of-service-thumbnail.png)
State of Service Report, Fifth Edition
![Trends in Workflow Automation](http://www.salesforce.com/content/dam/web/en_sg/www/images/resources/trends-in-workflow-automation-card.png)
Trends in Workflow Automation
![Connected Shoppers Report Reveals New Rules of Consumer Engagement](http://www.salesforce.com/content/dam/web/en_sg/www/images/resources/connected-shoppers-report-reveal-card.png)
Research & Report
Connected Shoppers Report Reveals New Rules of Consumer Engagement
Learn how leaders are innovating with field service management for success now
Unlock this guide to learn more about:
- Why leaders count on field service teams to generate revenue and cut operational costs
- How intelligent automation drives productivity, efficiency, and customer satisfaction
- How leaders are using field service management to build a successful future
![A couple cheers for Orlando City.](http://www.salesforce.com/content/dam/web/en_us/www/images/resources/service-cloud/field-service-trends/SERVICE_FSExecSumm_Article_CTA.png)
Fill out the form to read the full report.
![A contact center dispatcher advises a customer on the status of a solar panel warranty.](http://www.salesforce.com/content/dam/web/en_us/www/images/resources/service-cloud/field-service-trends/SERVICE_FSExecSumm_Article-replacment.png)
Trend #1: Leaders need their field service teams to grow revenue.
![86% of decision makers consider frontline teams critical to growth](http://www.salesforce.com/content/dam/web/en_us/www/images/resources/service-cloud/field-service-trends/SERVICE_FSExecSumm_Article_86.png)
of decision makers consider frontline service teams critical to growing the business.
The State of Service, 5th Edition, Salesforce, September 2022
When equipped with the right technology and a complete view of the customer, mobile workers can:
- Review customer communications, offers, and past transactions
- Sell new parts and upgrades directly to customers
- Renew and upgrade policies and contracts in the field
- Promote add-on services, such as a new subscription or an equipment warranty
- Proactively recommend follow-up maintenance service
![AI recommends scheduling proactive maintenance as a next-best action.](http://www.salesforce.com/content/dam/web/en_us/www/images/resources/service-cloud/field-service-trends/SERVICE_FSExecSumm_Article_Image_2_768x432.png)
Trend #2: Field service management drives productivity and cost savings.
![94% of high-performing orgs cite productivity as a benefit of field service management.](http://www.salesforce.com/content/dam/web/en_us/www/images/resources/service-cloud/field-service-trends/SERVICE_FSExecSumm_Article_94_2.png)
of service professionals in high-performing organisations cite productivity as a major or moderate benefit of field service management.
The State of Service, 5th Edition, Salesforce, September 2022
![A service dispatcher optimizes a customer appointment on a tablet.](http://www.salesforce.com/content/dam/web/en_us/www/images/resources/service-cloud/field-service-trends/SERVICE_FSExecSumm_Article_Image_3_768x432.png)
Trend #3: Innovation improves customer experience outcomes.
![71% of high-performers say customer expectations have increased since before the pandemic.](http://www.salesforce.com/content/dam/web/en_us/www/images/resources/service-cloud/field-service-trends/SERVICE_FSExecSumm_Article_71.png)
of high-performing mobile workers say customer expectations for service and support have increased since before the pandemic.
The State of Service, 5th Edition, Salesforce, September 2022
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resources/service-cloud/field-service-trends/SERVICE_FSExecSumm_Article_95.png)
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resources/service-cloud/field-service-trends/SERVICE_FSExecSumm_Article_94.png)
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resources/service-cloud/field-service-trends/SERVICE_FSExecSumm_Article_94.png)
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resources/service-cloud/field-service-trends/SERVICE_FSExecSumm_Article_92.png)
Learn what’s next in field service.
The exciting innovations in field service are transforming the ways companies in every industry serve their customers. All evidence indicates they’re just getting started: Not only is field service management predicted to grow to an $8 billion market by 2028, future mobile workforces will be able to use technologies like augmented and virtual reality to grow customer relationships even more.
To learn how your field service team can scale your business, save on costs, and grow revenue, download “Power Your Frontline with Field Service Management.”
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About the Author
![Taksina Eammano](http://www.salesforce.com/content/dam/web/en_us/www/images/resources/service-cloud/field-service-trends/SERVICE_FSExecSumm_Article_Author_Image.png)
EVP & GM Field Service at Salesforce
More resources
![Salesforce characters Codey and Astro as field service workers](http://www.salesforce.com/content/dam/web/en_us/www/images/resources/service-cloud/field-service-trends/SERVICE_FSExecSumm_Article_BR1-video.png)
Is Your Field Service Driving Value?
![Field service worker in a van checking their mobile device](http://www.salesforce.com/content/dam/web/en_us/www/images/resources/service-cloud/field-service-trends/SERVICE_FSExecSumm_Article_BR_2.jpg)
Great Field Service is Agile and Efficient — These Tips Can Help You Get There
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resources/service-cloud/field-service-trends/SERVICE_FSExecSumm_Article_BR_3.jpg)