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Trends in Workflow Automation

IN RESEARCH AND REPORT, FUTURE OF WORK, SERVICE,

New research covers automation’s impact on employee and customer engagement.

Ninety-five percent of IT and engineering leaders say their organisations are prioritising workflow automation. Get the latest research on how the industry is embracing the future of work, based on insights from over 25,000 consumers, business buyers, and professionals worldwide.

How have businesses adapted to increased demand on employees during a crisis? Read Trends in Workflow Automation to find out.

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New research shows how workflow automation impacts employee and customer engagement. Some key takeaways:

Customer demand for digital experiences has increased amid the pandemic
Demand for digital projects is on the rise, and many IT teams are overwhelmed
Eager to accelerate digital innovation, over two-thirds of line-of-business users are interested in partnering with IT using low-code tools
Businesses are turning to automation to look for opportunities to connect with customers and reduce escalating employee workloads