GenAI: The Trust Multiplier for Government

How does the public feel about GenAI and government?

Insights from 28,000 citizens globally, including thousands in Australia and New Zealand, reveal what they expect from digital government service delivery.

BCG and Salesforce surveyed more than 41,600 individuals globally and sought input from 20+ global experts to understand online government service delivery trends.

Download the full report to understand:

The link between citizen trust and quality of service delivery.
How GenAI could become a force multiplier for increased trust in government.
How citizens are optimistically cautious about GenAI.
The GenAI roadmap for government.

Questions? Call us at 800 3211 287 (SG), +65 6302 5700 (Intl)

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Discover what builds customer trust in digital government services.

Satisfaction with government services is higher than the global average.

Satisfaction with government services across AUS - 67%, NZ - 66% and Global - 63%.

91% of customers are willing to share data with government in Australia and New Zealand.

There’s a high demand for personalised services in Australia and New Zealand.

73% prefer some form of personalisation.

Customers want proactive services from government.

85% of customers say they want services to be provided proactively.

More Resources

Demo

Explore Public Sector Solutions

Forrester's Total Economic Impact Report

Research and Reports

Discover the findings from the Total Economic Impact™ of Salesforce Case Management for Government

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GenAI: The Trust Multiplier for Government

How does the public feel about GenAI and government?

Fill out the form to get this report.

Discover what builds customer trust in digital government services.

Satisfaction with government services is higher than the global average.

There’s a high demand for personalised services in Australia and New Zealand.

Customers want proactive services from government.

More Resources

Explore Public Sector Solutions

Discover the findings from the Total Economic Impact™ of Salesforce Case Management for Government

Trends for the public sector from The Trust Imperative 3.0 with Boston Consulting Group

Get monthly updates and fresh ideas delivered to your inbox.

New to Salesforce?

About Salesforce

Popular Links

Americas

Europe, Middle East, and Africa

Asia Pacific

GenAI: The Trust Multiplier for Government

How does the public feel about GenAI and government?

Fill out the form to get this report.

Discover what builds customer trust in digital government services.

Satisfaction with government services is higher than the global average.

A majority of customers are open to data-sharing.

There’s a high demand for personalised services in Australia and New Zealand.

Customers want proactive services from government.

More Resources

Explore Public Sector Solutions

Discover the findings from the Total Economic Impact™ of Salesforce Case Management for Government

Trends for the public sector from The Trust Imperative 3.0 with Boston Consulting Group

Get monthly updates and fresh ideas delivered to your inbox.

New to Salesforce?

About Salesforce

Popular Links

Americas

Europe, Middle East, and Africa

Asia Pacific