Customer Service
Turn every conversation into customer happiness with these featured resources.
![State of Connected Customer Report](http://www.salesforce.com/content/dam/web/en_sg/www/images/resources/5th-edition-state-of-the-connected-customer-og-image.jpg)
RESEARCH & REPORT
State of Connected Customer Report
Discover the trends shaping the future of customer engagement.
![State of Service Report, 6th Edition](http://www.salesforce.com/content/dam/web/en_sg/www/images/form/pdf/ap-state-of-service-form-card.jpg)
Research & Report
State of Service Report, 6th Edition
Learn the latest trends in customer service from over 5,500 service professionals worldwide.
![Customer Engagement Playbook](http://www.salesforce.com/content/dam/web/en_us/www/images/form/service-cloud/pdf/customer-engagement-463x320.png)
Research
Build stronger customer connections
Read the playbook to see how improving your customer engagement builds long-term customer loyalty.
Explore all service resources.
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