RESOURCE CENTRE

BROWSE BY CATEGORY
 
 

How Telstra Helped a Country Stay Connected in 2020

IN VIDEOS, CUSTOMER ENGAGEMENT, LEADING THROUGH CHANGE

Time to watch: 53 minutes

Hear how Telstra turned the challenges of 2020 into a catalyst for positive change.

 
 
 
Telstra certainly hasn’t shied away from adapting to the unending changes of the Fourth Industrial Revolution, but how has it dealt with the challenges of the devastating Australian bushfires and a global pandemic? On today’s episode of Leading With Change, CEO of Telstra Andy Penn talks about how unifying the company’s CRM system with Salesforce has enabled them to better connect to their customers and community through a period of immense uncertainty and extraordinary change. Then, see an exciting performance and interview with Grammy-nominated duo Black Pumas.

Guest Speakers

 
Gavin Patterson
President and Chief Revenue Officer, Salesforce
 
Andy Penn
CEO, Telstra
 
Black Pumas
4x Grammy-Nominated Artists
Related Content
Images of the speakers on the How Casper Sleep Revolutionized Mattress Selling episode

Video

How Hong Kong Broadband Network Uses Digital to Drive Customer “WOW”

How Hong Kong Broadband Network Uses Digital to Drive Customer “WOW”
 

More Resources

 
Telstra counters disruption with bold transformation
Learn how Telstra radically eliminated customer pain points and created all-digital experiences.
Telstra counters disruption with bold transformation
The Transformation Playbook
Use this framework to change mindsets, connect silos, and centre around your customer.
The Transformation Playbook
State of the Connected Customer
Insights from 15,000+ global consumers and business buyers on a new era of customer engagement.
6th State of the Connected Customer Report
 
 

Get monthly updates and fresh ideas delivered to your inbox.

Enter a valid email address