Empower employees and associates with digital tools and data to effectively serve shoppers at all touchpoints. Unite transactions from anywhere a modern POS. Onboard, train and retrain efficiently and easily collaborate across teams and locations with shop operations solutions from Salesforce.
Empower associates and HQ employees with advanced technology and collaborative tools. Drive seamless teamwork, optimise data consolidation processes and deliver invaluable insights, crafting exceptional experiences for teams and customers.
Retail Cloud with modern POS transforms lightweight, handheld devices into functional points of sale. Maximise every sale with Retail software that has built-in AI features that help boost revenue; including AI-based voice assistant, return fraud analysis and personalised product recommendations.
Associate can deliver a memorable and personalised shopping experience with clienteling. With endless aisle, associates and shoppers can see the shopping aisle extend as they browse a full product library of both physical and virtual goods.
With Retail Cloud, associates have everything they need to complete every request and fulfil every order, with ease. View all inventory — across all business warehouses and logistic operations — in real time.
AI-powered predictions and recommendations help identify cross-selling and upselling opportunities, increase conversions and deepen customer relationships. Collaborate and act on them for better results. Automate repetitive tasks to provide streamlined and personalised experiences.
Empower employees with smart, personalised and contextual insights delivered directly in their flow of work. The generative AI capabilities of Tableau surface automated analytics in plain language, proactively anticipate user questions and even suggest questions they might not have thought of.
Get native analytics for Salesforce with CRM Analytics. Take data-driven action with visual insights, AI-powered predictions and out-of-the-box user experiences, dashboards and KPIs.
Deliver personalised service and save time with AI built directly into your flow of work. Use our trusted AI for customer service to create seamless conversational, predictive and generative AI experiences for your agents and customers - everything you need to scale now and drive immediate value.
Sell faster with trusted AI built directly into your CRM. Empower sales with data. Give sellers an AI assistant to supercharge selling throughout the sales cycle. Automate sales tasks, accelerate decisions and guide sellers to close faster. Easily customise and integrate AI everywhere you work
Increase customer satisfaction and save agents time with AI-generated SMS and WhatsApp replies. Use Einstein Service Replies across channels for real-time analysis of customer conversations and generate single-click replies based on the conversation or data from your company's knowledge base.
Contact us today to learn more about how Salesforce can meet your unique needs.
By automating routine tasks in Slack, we are able to remove unnecessary toil and dependencies across departments, enabling our field teams to make decisions quickly and ultimately service our customers better.
Hesham FahmyVice President of Technology and GM of Marketplace, Loblaw
Learn how Salesforce grows revenue and relationships.
Discover insights and thought leadership for the Retail industry.
Retail Cloud is a cloud native POS that brings online and off-line shopping experiences together on the #1 AI CRM. It is an all-in-one point of sale software revolutionising the way in which retailers can process orders and transactions from anywhere in-store.
It’s crucial for retailers to provide a seamless shopping experience across channels, but having two distinct technology stacks - one for in-store and one for online - makes this a difficult task. Retail Cloud provides retailers with a single, unified platform that bridges the gap between online and in-store with ease. Retail Cloud software solutions enable shop associates to engage shoppers and complete transactions from anywhere in the shop via a mobile device. In addition to modern POS, the shop solutions, including Clienteling, Endless Aisle, Store Fulfilment and Shop Operations capabilities, empower shop associates and streamline and personalise the shopping experience across physical and digital touchpoints.
Our portfolio of products, built on the trusted Salesforce Platform, helps you to connect with customers in a whole new way. Now everyone — your marketing, sales, commerce, service, IT and data teams — can augment their work with connected data, trusted AI and the #1 AI CRM, purpose-built for Retail.
Retailers have access to a unified engagement platform that provides a single source of truth across their entire partner ecosystem - marketing, commerce, service and IT. You can now focus on driving costs down and loyalty up with Salesforce for Retail CRM.
Customers have connected experiences across marketing, commerce and service delivered through the Salesforce Platform. Employees utilise data and collaborative and intelligent digital tools to effectively provide personal service to shoppers at all touchpoints.
We offer a range of AI capabilities across the Salesforce Platform. Examples include creating precise segments fast using natural language prompts and generative AI, product recommendations for customers and AI-powered recommendations from Einstein for service interactions.
Choose the shop operations software that's right for you - whether it is a collaboration between departments, with suppliers or to provide service to customers in shops via call centres or chat. Enable simple access to information, summarisation and recommendations powered by data and AI.
