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See everything in one screen.
1. See everything in one screen.
Take action with productivity tools, customer information, and case information in a single view.
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Deliver personalised service.
2. Deliver personalised service.
Make every interaction personal with a complete view of the case, customer, and sales data in the sidebar — even customise what data to show.
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Track case milestones.
3. Track case milestones.
Help every agent adhere to service-level commitments using our milestone countdown timer.
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Empower agents with knowledge.
4. Empower agents with knowledge.
Deliver relevant article suggestions based on the context of the case to help solve issues faster.
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If you have questions about which product is right for your business, give us a call. We’re standing by, ready with answers.
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Save time with macros.
5. Save time with macros.
Close cases faster by completing multiple actions in just one click.
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Respond on any channel.
6. Respond on any channel.
Respond to customers on the channel they prefer, and see all activity at a glance in the case feed.
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Route cases to the right agent.
7. Route cases to the right agent.
Automatically route work based on the agent’s skill set to ensure that high-priority cases get solved first.
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Manage your workload.
8. Manage your workload.
Quickly view all cases coming in — see which channel the case came from and the case status, so you can prioritise and take action.
Finish
