Choose Another Solution
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Get a complete view of your business.
1. Get a complete view of your business.
Know how your team is performing at a glance — use prebuilt dashboards and reports or create custom ones easily with a drag-and-drop wizard.
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Stay up to speed.
2. Stay up to speed.
With the Salesforce Mobile App, your dashboards are at your fingertips wherever you go so you can make decisions in real time.
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Optimise performance.
3. Optimise performance.
Keep track of case volume in real time so you can quickly make adjustments and balance workloads.
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Identify trends.
4. Identify trends.
Easily identify which channels are fielding the most support requests, helping you know where to invest resources and focus your agents’ time.
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Customise any report.
5. Customise any report.
Behind every dashboard component is a real-time report. Simply drill down to see more details or customise to view the data in a different way.
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Prioritise top customers.
6. Prioritise top customers.
Ensure compliance with service-level agreements and other critical performance metrics.
Ready to get started?
If you have questions about which product is right for your business, give us a call. We’re standing by, ready with answers.
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Track knowledge usage.
7. Track knowledge usage.
Quickly identify which knowledge articles are used most to resolve customer cases.
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Increase customer satisfaction.
8. Increase customer satisfaction.
Customer satisfaction is the key to growth. Keep a close eye on how your team is performing.
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Take action from anywhere.
9. Take action from anywhere.
Finally, you can share any component or dashboard (even customised ones) with anyone in your organisation with just a tap.
Finish
