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See everything in one place.
1. See everything in one place.
Take action with productivity tools, customer information, and case information in a single view.
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Understand your customer.
2. Understand your customer.
Service smarter with a complete view of the case, customer, and sales data in the sidebar — even make updates on the fly with in-line editing.
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Stay on track.
3. Stay on track.
Prioritise customer service-level commitments and stay ahead using our milestone countdown timer.
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Deliver the right knowledge.
4. Deliver the right knowledge.
Get relevant article suggestions based on the context of each case to help solve issues faster.
Ready to get started?
If you have questions about which product is right for your business, give us a call. We’re standing by, ready with answers.
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Save time with macros.
5. Save time with macros.
Speed through repetitive tasks by completing multiple actions in just one click.
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Reply on any channel.
6. Reply on any channel.
Respond to customers on the channel they prefer, and see all activity at a glance in the case feed.
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Route cases.
7. Route cases.
Automatically route work based on the agent’s skill set to ensure that high-priority cases get solved first.
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Prioritise your work.
8. Prioritise your work.
Get a single view of all cases coming in — quickly take action on what’s most important by sorting by channel, status, and priority.
Finish
