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Get a complete view of your business.
1. Get a complete view of your business.
Know how your team is performing at a glance — use prebuilt dashboards and reports or create custom ones easily with the drag-and-drop wizard.
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Monitor performance.
2. Monitor performance.
Keep track of case volume in real time so you can quickly see if your team might be getting overwhelmed.
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Identify trends.
3. Identify trends.
Easily identify which channels are fielding the most support requests, helping you know where to invest resources and focus your support teams’ time.
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Customise any report.
4. Customise any report.
Behind every dashboard component is a real-time report. Simply drill down to see more details or customise to sort the data in a different way.
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Prioritise top customers.
5. Prioritise top customers.
Ensure compliance with service-level agreements and other critical performance metrics.
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Increase customer satisfaction.
6. Increase customer satisfaction.
Customer satisfaction is the key to growth. Keep a close eye on how your team is performing.
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Stay up to speed.
7. Stay up to speed.
With the Salesforce Mobile App, your dashboards are at your fingertips wherever you go so you can make decisions in real time.
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Take action.
8. Take action.
Finally, you can share any component or dashboard (even customised ones) with anyone in your organisation with just a tap.
Finish
