Revolutionise your customer support with our CRM-integrated remote visual assistance software. Connect with customers in real-time, reduce costs, and enhance issue resolution rates. Visual Remote Assistant helps you offer personalised support, access real-time insights, and gain a competitive edge.
Deliver a cost-efficient sales and service experience that customers love with our real-time, visual remote support solution.
Effortlessly connect with customers and employees through live video, no downloads required. Improve support, streamline issue resolution, and deliver an unparalleled, efficient experience, all while gaining a competitive edge in the digital landscape.
Empower your teams to seamlessly guide customers through critical actions — all while maintaining the highest level of privacy. With our nonintrusive approach, you can ensure that sensitive information remains confidential while delivering top-notch assistance.
Drive team success with automated sessions. Equip your teams with the tools they need for success by automatically recording interactions. Access these recorded sessions to capture missed details, analyze performance, and ensure call quality management is at its best.
Transform your video support experience with interactive guidance. Step into the future of customer support, where you can swiftly resolve issues through a dynamic blend of video, screenshots, and annotations. Revolutionize your assistance approach and deliver solutions that are faster, more effective, and highly engaging.
Harness the power of streamlined processes with Visual Flows to automate tasks for greater efficiency and a smoother experience. Unlock key knowledge articles using optical character recognition, and ensure continuous improvement by seamlessly integrating CSAT surveys after each session. Experience a holistic approach to improving customer support.
Revolutionise customer support by empowering your remote experts to see through your customers' eyes and visually guide them to resolution. Reduce handling times, improve the accuracy of remote technical support, and boost customer satisfaction with enhanced service.
Redefine efficiency with remote issue resolution. Say goodbye to unnecessary onsite visits by effectively troubleshooting problems from afar. Boost your first-time fix rates by equipping your mobile workforce with the connections and knowledge necessary to resolve issues swiftly, delivering exceptional service to your customers — wherever they are.
Deliver a personal touch for faster deal closure. Elevate your sales game by bringing your product directly to your customers through the power of two-way video interactions. Foster trust, transparency, and confidence to eliminate abandoned carts and speed up the deal closure process, creating a seamless and engaging buying experience.
Find out how Service Cloud helps you deflect 30% of cases and deliver value across your customer journey with CRM + AI + Data + Trust.
Drive efficiencies and case resolutions faster with AI, automation, and Omni-Channel support.
Streamline operations, boost profits, and increase happiness in your field team and customers.
Bring the product to your customers to close deals faster. Use two-way video to build trust, increase transparency, and eliminate abandoned carts.
Deliver seamless, personalised conversational experiences across channels--at scale.
Start by selecting your Service Cloud edition. Some editions already include Visual Remote Assistant right out of the box. For the others, you can easily add Visual Remote Assistant at these price points.
Engage customers and employees anywhere with real-time, visual support.
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
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Visual Remote Assistant reduces costs and boosts customer satisfaction with real-time, visual support from anywhere, all built on the #1 CRM.
Remote assistance can provide faster service over video and reduce operations costs. It empowers customers’ self-serve with guided assistance, or gather information required for an onsite visit, improving first-time fix rates.
Organisations use Visual Remote Assistant to quickly guide customers over video chat to troubleshoot issues. Providing video options from a customer’s mobile phone cuts operational costs by reducing the number of truck rolls onsite to homes and businesses.
