Personalised Customer Service Platform�
“With the help of Salesforce, we’re creating a truly differentiated experience for our customers.”
Empower everyone to deliver personalised service across any channel.
Give your customers the best experience, every time.
Trailblazing customer service means creating personalised, conversational experiences, no matter where or how customers interact with your company.
Help your agents and managers deliver the right answers, faster.
Empower agents and managers to provide smarter service with the collaboration and productivity tools they need, as well as a complete view of the customer.
Let service insights inform your entire business. And vice versa.
Keep pace with your customers with a complete service platform.
Help your agents deliver the best service for your customers and your company.
High-performing teams are:
4X
MORE LIKELY TO RANK HIGHLY IN MOBILE CUSTOMER SERVICE*
3.5X
MORE LIKELY TO SAY SERVICE REPS ARE EMPOWERED TO MAKE CUSTOMERS HAPPY*
3.6X
MORE LIKELY TO USE ANALYTICS IN THEIR ORGANISATION*
See more in our “State of Service” report.
* Salesforce Research “State Of Service” report.
See how Salesforce helps service deliver conversations that stand out.
“With Salesforce, we’re right there with our customers every step of the way.”
“With Salesforce, in many cases, we know what is going on with our customers’ systems before they do.”
“With Salesforce, we have a 360-degree view of the entire customer relationship.”
See what analysts are saying about the world’s #1 customer service platform.
report
Gartner Magic Quadrant for the CRM Customer Engagement Center
Report
Tying CRM to Customer Service
report
The Forrester Wave™: Customer Service Solutions
Meet the Customer Success Platform that delivers personalised service across any channel.
