Drive success with CRM + AI + Data + Trust.
Harness the power of automation, analytics and AI with Salesforce transportation and logistics CRM. Exceed expectations, unlock revenue opportunities and meet the challenges of today.
Industry leaders drive results in transportation and logistics with Salesforce.
Gain a unified view of shippers and partners.
Build better relationships and improve operational efficiency.
Better understand shipper needs and preferences across a multitude of systems, including sales, marketing, customer service and supply chain operations.
Enhance collaboration, ensure compliance and drive operational excellence with more effective partner management across the supply chain.
Increase visibility and cross-team co-ordination and reduce errors, delays and costs through streamlined processes and data integration.
Connect employees.
Give employees the information they need to act fast and make data-driven decisions.
Create personalised and powerful marketing with CRM to enable timely and relevant customer communications.
Use real-time collaboration to facilitate between sales, support and operations teams to solve customer problems.
Track sales data and leads through dedicated channels or CRM integration.
Integrate external data and apps and/or extend the platform with partner apps and solutions.
Enhance decision-making, optimise operations and improve shipper experience.
Leverage data insights and AI capabilities to drive efficiency and do more with less.
Assign scores to leads so that sales teams can focus on the most promising prospects and close deals more efficiently.
Provide intelligent recommendations for premium service or highlight cross-selling opportunities.
Analyse historical data, market trends and external factors to provide accurate demand forecasting, predict maintenance needs and optimise asset utilisation.
Gain real-time insights into inventory levels, order status and transportation metrics to help identify bottlenecks, address issues and make proactive adjustments.
Build your transportation and logistics solution with the following Salesforce products:
AI
Experience AI built into the flow of work, for any workflow, user, department and industry.
Sales Cloud
Improve sales rep efficiency with automated, intelligent sales tools that help your business scale.
Service Cloud
Increase customer satisfaction, deflect more cases and maximise efficiency with the most complete platform, powered by AI and data.
Tableau
Make better business decisions with the world's leading data and analytics platform.
MuleSoft
Integrate all your data, systems or AI models and automate any task or process to transform your business and drive real value.
Marketing Cloud
Personalise customer experiences and optimise each campaign with data-first solutions for any channel and device.
Slack
Power productivity with automation, knowledge, AI and collaboration at the centre of an open, extensible platform.
Keep up with the latest transportation and logistics trends, insights and conversations.
Ready to take the next step with the world’s #1 AI CRM for travel, hospitality and transportation?
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Salesforce for transportation and logistics FAQs
Customer relationship management (CRM) is a system that provides transportation and logistics companies a way to manage their shipper interactions across sales, customer service and marketing, as a means to stay connected, streamline processes and improve profitability.
CRM strategy for transportation and logistics includes improving shipper interactions, service delivery and customer satisfaction. This is done by having a single source of truth for all shipper information across sales, service and marketing and providing actionable insights from the data.
CRM provides transportation and logistics companies with a unified customer profile so they can deliver a great shipper experience with proactive, data-driven guidance, shift focus to high-value activities by streamlining operations with automation and drive innovative growth with AI.
CRM helps transportation and logistics companies provide shippers with improved customer service, leading to increased retention. This is accomplished by centralising customer information, enhancing communications and tracking issues and resolutions to allow companies to identify trends to address.
Salesforce is consistently ranked the #1 CRM provider every year by a variety of organisations. Salesforce has transportation and logistics customers that include the largest enterprises as well as small- and medium-sized businesses.
