Skip to content
Image of a customer service sales representative utilizing the Salesforce Einstein assistant for customer inquiries.
Service

Analyze Survey Feedback

Analyzing large volumes of survey feedback for actionable insights is time-consuming, especially when that feedback is subjective. Einstein Copilot’s generative AI can process and analyze survey responses, identify key trends and sentiments, then generate actionable insights to inform decision-making.

Watch Service AI demos

Customer Feedback Summarization

Overview
Generate a summary field of free-format customer feedback from multiple surveys, either on a contact or account level.

Template Type
Field Generation

Object Referenced
Contact, Survey

Data Sources
Flow

How to Use This Template

  1. Create a new template using the one shown here as a base, and add your own data.
  2. Edit a Lightning page using Lightning App Builder and assign the template to a Field.
Get prompt template
Salesforce Einstein mascot with examples of prompts for prompt builder.

Build your own custom solution.

Learn how to create prompts for your business needs and bring them into the flow of work.

Read the guide

Explore other AI use cases.

See all AI use cases

Ready to take the next step with the world’s #1 CRM for AI?

Talk to an expert.

Tell us a bit more so the right person can reach out faster.
Request a call

Stay up to date.

Get the latest research, industry insights, and product news delivered straight to your inbox.
Sign up for newsletter