Life Sciences
Enhance Benefits Verification
Boost agent productivity with AI-generated call scripts and patient pharmacy benefits summary for effective payer and healthcare provider interactions.
Call Script Generation
Simplify benefits verification and information collection with AI-generated call scripts that include patient information, insurance coverage details, and relevant questions around pharmacy coverage.
Objects Referenced
Care Benefit Verify Request
Data Sources
CRM
Template Type
Flex
How to use
- Navigate to the care program enrollee screen
- Use the "Generate Call Script" button
Availability
GA Oct '24
Patient Benefits Summary
Generate a summary of patient or program enrollee benefits including patient information, insurance coverage details, copay, and deductibles.
Objects Referenced
Care Benefit Verify Request
Data Sources
CRM
Template Type
Flex
How to use
- Navigate to the care program enrollee screen
- Use the "Generate Summary" button
Availability
GA Oct '24
Disclaimer: Salesforce pre-built Al solutions are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.
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