What Are AI Algorithms, and How Do They Work?

AI algorithms are sets of instructions that tell artificial intelligence technology how to process information, react to data, and make decisions autonomously.

Enterprise AI built into CRM for business

Salesforce Artificial Intelligence

Salesforce AI delivers trusted, extensible AI grounded in the fabric of our Salesforce Platform. Utilise our AI in your customer data to create customisable, predictive and generative AI experiences to fit all your business needs safely. Bring conversational AI to any workflow, user, department and industry with Einstein.

A welcome message with Astro holding up the Einstein logo.

AI Built for Business

Enterprise AI built directly into your CRM. Maximise productivity across your entire organisation by bringing business AI to every app, user and workflow. Empower users to deliver more impactful customer experiences in sales, service, commerce and more with personalised AI assistance.

Dig into our latest AI and customer service research

High-performing organisations use data, AI, and automation to deliver faster, more personalised service. Find out how in the 6th State of Service report.

FAQs

In practice, they are closely related. Machine learning is a subset of AI, so the algorithms used in machine learning (like decision trees or neural networks) are part of the broader AI toolkit.

AI algorithms learn by identifying patterns from past examples (data). The more examples they see (especially diverse, high-quality ones), the better they become at making accurate predictions.

Yes. Algorithms such as convolutional neural networks handle images, while natural language processing algorithms tackle text data, extracting meaning and context from unstructured sources.

Overfitting occurs when an AI model performs extremely well on training data but struggles with new, unseen data. Regular testing and validation help avoid this pitfall.

Generative AI is a category of AI algorithms (like generative adversarial networks) designed to create new data, such as images or text, that closely resembles real-world examples. While both deal with enabling machines to learn, generative AI focuses on producing fresh content.