Skip to Content
Customer Engagement

Infographic: What customer connection means now

The COVID-19 crisis has shifted customer expectations radically, rapidly and permanently. Digital capabilities have become imperative, and offer an opportunity to build a precious resource: trust.

We spoke to 15,000+ consumers and business buyers about the unprecedented shifts in customer expectations and behaviour. Here’s what they told us about trust, data, and their expectations for customer experience and post-COVID digital initiatives.

Just For You

Explore related content by topic

Salesforce Staff

The 360 Blog from Salesforce teaches readers how to improve work outcomes and professional relationships. Our content explores the mindset shifts, organisational hurdles, and people behind business evolution. We also cover the tactics, ethics, products, and thought leadership that make growth a Read More

More by Salesforce

Just For You

Get the latest articles in your inbox.

Sign up now