More than 50 live and on-demand sessions, visionary leaders and innovative ideas, new ways of working and engaging with customers, trailblazer stories and special expo rooms showcasing real-time insights and advice from experts. Check out the incredible line-up in our agenda.
More than 30 inspiring Salesforce customers from Australia and New Zealand will share their transformation stories, delivering practical guidance and experience relevant for all industries.
Keynote: Our path forward, together
The digital transformation imperative has never been stronger. Business leaders face more uncertainty today than they have for decades. Different businesses, industries and geographies are operating at different paces, but we are all on a path forward to create a better tomorrow.
In the keynote session, hear from Pip Marlow, CEO Salesforce ANZ and Craig Skinner, Managing Director, Salesforce New Zealand along with customer Trailblazers Xero and True Alliance about how local businesses are transforming and pivoting out of necessity, embracing change and finding opportunities in difficult times.
Hear how local businesses are using Customer 360 and work.com to stabilise operations and position themselves for growth, and how our community of Trailblazers is shaping the future by doing well and doing good.
Honda’s cross-brand customer journeys
Hear how Honda has integrated customer journeys and all customer touchpoints across its brands, dealerships and retailers, including post-purchase touchpoints, so when customers are looking to upgrade or buy other products, Honda is there to help.
Foodstuffs’ customer revolution
Hear how iconic New Zealand retailer and wholesaler Foodstuffs NZ transformed to a customer-centric organisation across B2B and B2C experiences. With lessons for both retail service transformation and wholesale commerce, this session will showcase the best of omnichannel customer experience.
Retail and technology leaders will also share their insights in a not-to-be-missed industry roundtable, discussing how they are innovating to meet changing consumer needs and behaviours, and sharing insights from more than 1 billion shoppers.
Empowering best practice service
Telstra will share its five guiding principles for personalised service, and how it empowers agents to engage and serve effortlessly.
A deep-dive Circles of Success session will help you identify your business’s top service and support challenges and provide ways to achieve your business goals.
This interactive discussion will include today’s service challenges, the top KPIs used by leading service organisations, what is measured and why, and built-in functionality to track support transactions.
One-on-one advice
Miss wandering the campground, dropping into booths, chatting with Trailblazers? So do we! So we have the next best thing – in the online expo, you can watch demos on demand and chat one-on-one with experts from Salesforce and our partners in live virtual rooms. It will definitely be a highlight.
Deloitte Digital Salesforce Lead Partner Claire Gillies will share the latest solutions to enable organisations to respond and thrive in this new normal, while leaders from across Deloitte’s Consulting practice will share current trends, challenges and the way forward for key industries and offerings.
Conga, one of our partners that specialises in streamlining operations, and transforming customer and employee experience, will host a demo in the Expo. The Conga team will share best practice advice on digital transformation and document automation, including customer lifecycle management.
How to tune in
So don’t miss out. Register here, hit up the agenda to select your must-see sessions and tune in from 10.45am on Wednesday 19 August. You’ll receive your live-stream access in an email before the event.
See the full agenda and register for Salesforce Live ANZ.
