If you missed Telstra’s session at Dreamforce 2021, don't worry. Brian Solis sat down with Telstra’s Karen Hughes, Executive of Digitisation for Consumer & Small Business, to hear her thoughts on how the architects of the new future of work will design the next era of business innovation.
Global Innovation Evangelist Brian Solis is back to talk about Generation Novel, but this time about how marketers can reach and gain the trust of this unique and new category of customers that have evolved out of the pandemic.
The emergence of a new category of customers, Generation Novel, is transforming the way service experiences are created and delivered. Brian Solis explains why the customer should come first — but in ways we hadn’t previously imagined.
Forget everything you thought you knew about your customer. They’ve changed, the world’s changed – and your business needs to change. Salesforce Live for Retail and Consumer Goods keynote speaker Brian Solis shares his insights into the future of retail and the opportunity to build human-centred organisations.
