Our ‘Great Minds of Service’ webinar series is underway, and we’ve already heard crucial insights and advice from experts and Trailblazers. In this blog, we’ll deconstruct some of the most compelling numbers we’ve heard so far and look at how you can take similar approaches to transforming customer experience in your business.
Foxtel’s mission is straightforward: make it easier for people to watch the TV they love. To achieve that mission, they’re focusing on improving customer experiences – which maybe isn’t quite as straightforward. It…
When it comes to customer service, the idea that technology is at odds with a human touch hasn’t been an easy one to shake. When some people hear “automation” or “artificial intelligence,” they might imagine impersonal interactions. But that misunderstands technology’s role. Here’s why.
A talk with two Trailblazers reveals the massive changes underway in customer experience and service – and how your business can benefit.
Every fortnight, Salesforce Research surveys the general population to discover how we’re navigating the COVID-19 pandemic – both as consumers and as workers.
Leading marketers are having to change the way they approach their roles. Chasing new customers is no longer the priority — instead, it's about customer satisfaction and the customer journey.
