AI agents are changing the game in customer service. Ready to make them work for your team? Here’s a look at three strategies to help you bring AI agents on board to work alongside your customer reps — helping you strike the balance between efficiency and personalisation.
On the spectrum of no-touch AI to high-touch human interactions, everything has its place in the service experience. Matt Kravitz, VP, Service Cloud Product Management at Salesforce shares a practical guide to make sure your customer support solves the right problems on the right platforms at the right times.
