An effective knowledge base article is clear, engaging, and helpful. Here's how to write one (with some help from AI) that your customers will love.
author name
Meagan Meyers
author title Senior Product Marketing Manager
My Background
Meagan Meyers is a Senior Product Marketing Manager for Service Cloud Einstein at Salesforce. She is focused on helping organizations develop strategies to successfully adopt AI for customer service. Meagan has over 15 years of product marketing and go to market strategy experience.
