Rekha Srivatsan

Vice President, Service Cloud

My Background

Rekha is the VP of Product Marketing for Salesforce Service Cloud, leading product marketing for all Service Cloud solutions and driving Salesforce’s overall success in transforming the customer support industry. Rekha has spent her career building and growing products that help companies connect with their customers — from small businesses to enterprise organisations.

Service

5 Customer Service Trends You Need to Watch

Rekha Srivatsan

April 22, 2024

Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation.

Service

How You Can Manage Field Service More Efficiently With AI

Rekha Srivatsan

January 15, 2024

Automation and AI can help you see results quickly by helping your mobile workers become more productive in less time.

Service

3 Trends That Will Shape Customer Service in 2024 and Beyond

Rekha Srivatsan

December 7, 2023

People increasingly expect customer service to be personalised and simple. Here’s how leading companies will use technology like AI to meet those needs.