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Salesforce Staff
The 360 Blog from Salesforce teaches readers how to improve work outcomes and professional relationships. Our content explores the mindset shifts, organisational hurdles, and people behind business evolution. We also cover the tactics, ethics, products, and thought leadership that make growth a meaningful and positive experience.
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With outstanding customer experience at the heart of any successful marketing strategy, marketers need to be wary of these common pitfalls that can undermine customer relationships before they even begin.
IT teams are too bogged down with routine requests. MuleSoft automates routine work and integrates systems to free up time and move your company forward.
See how you can use our latest innovations to connect your sales reps with the right info — all in one digital workspace.
Every contact centre call costs your business. With these practical steps, you can improve efficiency, enhance the customer experience and increase your contact centre revenue.
Generative AI has the potential to change the way we work. Could it be the next step toward reshaping marketing, helping you focus more on customers?
A look at what personalised marketing is, how it’s different from other marketing, and a list of best practice examples of personalised marketing.
Lots of people waste lots of time doing things that don't add value to their jobs or the business. You’ve dipped your toe into automating some of them. Time to dive in and see what’s possible.
Your customers trust you with their data. Make sure you have an ethical personalisation strategy as data grows ever more central to customer relationships.
The most successful salespeople don’t rely on luck. Learn about the winning routines that help them consistently close deals.