It is no small task to scale a customer service team to handle 200,000 complex customers, across multiple jurisdictions. With a team of just 20 people it seems near impossible — but as BizCover have proved it can be done. Brad Hoyle, Operational Excellence Manager at BizCover shares how the team tailored their use of Salesforce from manual case management into transformative highly automated business systems.
We’ve turned to the talented Judy Fang, founder of Yogaforce ANZ, to understand how she finds balance and connection — and the role that yoga plays.
Chief revenue officers have a birds-eye view of all revenue activities and are able to identify new sales channels and uncover untapped markets.
Start discovering how to build marketing automation customer experiences that feel natural, relevant and in the moment.
Want to know more about relational databases? This blog outlines their benefits, and how Salesforce uses relational database in its CRM.
In the face of a rapidly evolving business landscape, organisations are looking for a leg-up when implementing significant change. We sat down with Canva, The Warehouse Group and Foxtel to hear the lessons they learned along the way.
Pip Marlow and Tiffani Bova share their top sales lessons from over the past year, to put sales professionals in good stead for 2022.
Even in a challenging year, there were bright spots. Four small and medium-sized businesses (SMBs) share their favourite moments with the customers and communities who helped them keep the lights on during the pandemic. Here’s what they shared – and what these highlights can teach us about how to make 2022 an even brighter year.
Sustainability in business needs to be more than just a buzzword. We break down what it means, and how business leaders can drive change.
After sharing his leadership advice in the 21 Pro Tips for Sales Leaders e-book, we caught up with Eoin Geaney, Regional Business Leader at 3M, to further explore how the intersection of technology, innovation and sustainability helps sales teams to respond to shifting customer demands in the ANZ region.
