Compelling evidence shows that banks have been improving their relationship with customers since the beginning of 2020 — the start of the pandemic. As outlined in The Customer Imperative in Financial Services: Permission…
Many businesses talk about the importance of customer experience (CX), but few realise that the secret to great customer service is to start with ensuring your employees have a good experience (EX) and creating a positive workplace culture, especially in a work-from-anywhere world.
A new business revolution is taking shape, and it’s coming in the form of the ‘phygital’ experience. But what exactly does this odd-sounding term mean and how can you harness its potential to take your brand to the next level? Here, we explain the role of ‘phygital’ in the evolving business landscape and how it’s set to only get bigger.
Salesforce’s Outforce ANZ Treasurer and Mardi Gras co-lead Jacob Hkeik, along with members of Outforce, share why being part of an equality group adds incredible value to workplace culture, community and self.
Salesforce World Tour Sydney is right around the corner — broadcasting live on April 7. Join our inspiring Trailblazer community as they share the very latest, exciting innovations to succeed from anywhere.
It’s time for men to add their voice this International Women’s Day.
It’s the question on many marketers' minds: how can I unify my customer data?
Every action to protect our environment is valuable. Business leaders have a unique opportunity to use their influence for good.
We challenged Tina Rozul, Director of Product Marketing at Salesforce, to explain what this marketing technology is all about in 90-seconds or less.
Commit to a plan fueled by optimum digital buying experiences, team alignment, and customer-centric selling.
