Data and trust are key currencies for business today. Increasingly, the most successful businesses are those that harness both together.
For Salesforce’s fourth edition of the Small & Medium Business Trends report, we spoke with more than 2,000 SMB leaders and owners across the globe to gain insights on their experiences navigating the…
New research from Intermedium discusses the seven key drivers of digitisation and transformation across the public service.
Small businesses around Australia have already faced massive changes in the wake of COVID-19. As many places are emerging from lockdowns, now is the perfect time to take stock of what these changes…
The latest edition of the State of Service report captures a year of pivotal change for customer service. But its findings also signal the priorities of service leaders who are building a brighter 2021.
In 2020, Chief Executive Women’s ASX200 Senior Executive Census 2020 found that just one out of the year’s 25 CEO appointments in ASX200 companies was a woman – in previous years this had…
When COVID-19 hit, the sales landscape changed overnight. While some of these changes felt like they might be temporary, as restrictions ease in some places and tighten in others, it’s becoming clear that selling is likely changed forever.
The acceleration in digital transformation across industries in 2020 has been nothing short of astounding, with projects that were expected to roll out over a few years happening much more quickly. Such speedy…
The COVID-19 crisis has shifted customer expectations radically, rapidly and permanently. Digital capabilities have become imperative, and offer an opportunity to build a precious resource: trust.
Are you ready to take the next step in your leadership journey? We’re taking a look back at Series 1 of the podcast The Leadership Lessons to share insights and advice from some of Australia’s best and brightest women in leadership.
