Much like the 'About Us’ section on a website, a lot of customer service charters recap the company’s vision, values and overall mission.
We surveyed 3,000 office workers and carried out in-depth interviews with 75 IT leaders across Australia, India and Singapore to find out more about the relationship between technology and employee engagement. We found…
Having difficulty hiring a great sales rep? These are the 6 traits you should look for when next building your sales team.
Now that your team has delivered a six-month project in days – built a customer community, stood up a virtual service centre, launched an ecommerce site – work out what enabled this incredible feat. And bottle it.
Physical store closures and a population staying at home threw incredible momentum behind retail’s digital evolution.
When your sales team is on the phone making a series of cold calls, or sitting in front of a screen creating a pitch deck or sending a follow-up email after a customer meeting, it’s easy to conclude they’re being productive.
The APAC Employee Engagement Report, released today, provides critical insights to help IT and people leaders as their businesses normalise operations and accelerate out of the current crisis. Jo Gaines on the relationship between technology and employee advocacy.
In a crisis, there are three major tracks businesses progress through, and the CIO plays a central role in each. Once these tracks are understood, and once the organisation recognises which parts of their business is within each track, it becomes significantly easier to identify systems and technologies to help empower recovery plans and accelerate growth.
While the world battles a health crisis, businesses are facing another imminent threat: cyberattacks. The number of security threats has surged as hackers capitalised on the vulnerabilities unveiled by the nearly overnight transition to remote work. McAfee’s VP Global Sales Operations Pilar Schenk shares how she and her team helped reps sell from home at a critical time.
