In a crisis, the traditional ways of doing business don’t always work. And just a month into the COVID-19 pandemic, retailers are already experiencing disruptions.
Almost every organisation in the world is facing unprecedented challenges because of COVID-19 and the impact on their workforce and operations. Many office-based contact centres with existing service teams are now closing or are already closed, and they may remain closed for several months to come.
Commerce Cloud team is a committed partner to you and your business.
In this time of tremendous global challenge and continued business transformation, we’ve created Leading Through Change, a series for senior executives, small business leaders and those in between
Here are seven steps to help you communicate the impact of a situation and next steps to your customers.
These days consumers and businesses no longer think of artificial intelligence (AI) as something from a sci-fi movie or book – that’s because AI is now part of everyday life. Just think of Netflix’s suggestion algorithm, Uber’s location algorithm and even Tinder’s matching algorithm – all business models powered by AI to help drive consumer decisions.
Artificial intelligence is automating and streamlining the time-consuming and complex processes associated with managing channel partners. Here’s four ways to empower your partners to boost their performance.
The best sales reps can read people and adapt their approach according to what they intuit. Insight, instinct, empathy – they’re all abilities that a talented sales rep will call on when developing a relationship with a client, especially in those tricky early days.
Three Salesforce riders and a trusty support crew joined 120 fellow cyclists and a huge crew for Westpac Ride for a Cure 2020, a Tour de Cure (TDC) event that raised more than $1 million for cancer research, awareness and patient support organisations.
Salesforce World Tour Sydney 2020 was streamed live for the first time! Here are the highlights.
