Self-service is a powerful tool for customers during a time of crisis. To ensure your self-service channels make the biggest impact, here’s what you can do quickly.
Sales teams are currently facing unprecedented challenges when it comes to selling and building relationships during the current COVID-19 situation.
Salesforce Senior Vice President of Employee Marketing and Engagement Jody Kohner provides a lens into the rapid changes taking place at our company as Salesforce adapts to life and work during a pandemic.
Crisis drives rapid change. Across industries, we’re grappling with a communication challenge in real time.
Our local small businesses don’t just make our lives more convenient, they’re essential to our communities and our country. They are a critical component of our economy and society, and they are vulnerable. Here's how we can support them.
In a crisis, the traditional ways of doing business don’t always work. And just a month into the COVID-19 pandemic, retailers are already experiencing disruptions.
Almost every organisation in the world is facing unprecedented challenges because of COVID-19 and the impact on their workforce and operations. Many office-based contact centres with existing service teams are now closing or are already closed, and they may remain closed for several months to come.
Commerce Cloud team is a committed partner to you and your business.
In this time of tremendous global challenge and continued business transformation, we’ve created Leading Through Change, a series for senior executives, small business leaders and those in between
Here are seven steps to help you communicate the impact of a situation and next steps to your customers.
