Customers across every generation are more demanding, more discerning and more connected than ever.
We surveyed more than 3500 service leaders and agents across the globe for the third edition State of Service report and found customer service is on the cusp of a digital revolution. But there is a gap between customers’ expectations and how companies are providing service.
Educating your customers about a new product can be a real challenge. But there are some deceptively simple ways to get your message across powerfully – and respectfully. Imagine describing the capabilities of…
The number of local technology graduates over the next several years will not even come close to satisfying demand. According to the Deloitte Access Economics ACS Australia’s Digital Pulse 2019 Report, Australian universities produce fewer than 6000 technology graduates per year but more than 160,000 ICT qualifications will be needed by 2024 to meet demand.
We’re sharing the top nine lessons from Salesforce Basecamp Auckland – in case you weren’t one of the 1500 Kiwi Trailblazers who joined us on the day.
St Kilda Mums CEO Jessica Macpherson shares her journey from wine rep to trailblazing charity founder reaching mums and bubs in crisis.
Over years of working in martech, Senior Director Marketing Cloud APAC Ray Moukaddem has seen many companies approach marketing automation platforms with the same ambition – to increase customer engagement and ROI. Here, he shares his top automation tips for marketers to improve the effectiveness of their campaigns.
We’re thrilled to announce the next home for Salesforce ANZ: Salesforce Tower Sydney! It is a privilege to be joining Salesforce ANZ at an exciting time when our focus on customer success is…
Connections to You Sydney showcased incredible service and marketing Trailblazers.
