Introducing innovations that will deliver the seamless customer experience (CX) your customers want.
Connections ’19 wrapped up in Chicago last week after three action-packed days.
e surveyed more than 4100 marketing leaders worldwide for the fifth edition State of Marketing report, and found distinct differences between the strategies and tactics of high-performers and underperformers.
With insights from more than 700 service leaders and agents across Singapore, India, and Australia and New Zealand, our latest State of Service Report identifies the key challenges associated with building a future-ready, consistent customer experience.
Here are three ways you can evolve your service strategy to make sure that your employees are keeping customer promises, and therefore, keeping customers happy.
With insights from more than 3500 service leaders and agents across the globe, our latest State of Service Report identifies the key challenges associated with building a future-ready, consistent customer experience.
If you’re anything like me, you’ve attended a few marketing conferences in your time.
Managing director and founder of Thankyou, Daniel Flynn's journey to becoming Australia’s leading mainstream social enterprises helping end global poverty.
With outstanding customer experience at the heart of any successful marketing strategy, marketers need to be wary of these common pitfalls that can undermine customer relationships before they’ve even got off the ground.…
Even without big budgets and dedicated customer service staff, startups can nonetheless provide the kind of customer experience (CX) that more established companies dream of.
