Salesforce
The 360 Blog from Salesforce teaches readers how to improve work outcomes and professional relationships. Our content explores the mindset shifts, organisational hurdles, and people behind business evolution. We also cover the tactics, ethics, products, and thought leadership that make growth a meaningful and positive experience.
Beyond the initial sale, the true measure of small business success lies in exceptional customer service. Discover how AI and automation can help you provide exceptional service, turning happy customers into loyal fans and driving long-term growth.
From automated insights and personalised follow-ups to smart scheduling and real-time deal management, take a walk through the day in the life of an AI-powered sales rep. See how an AI-powered CRM can boost your sales strategy, enhance customer connections, and drive growth for your small business.
Small businesses face the dilemma of balancing the need for efficiency against their customers' rising expectations. Achieving high productivity while delivering exceptional customer experiences may seem daunting, but it doesn’t have to be.
Upselling is a sales strategy that involves encouraging customers to buy a higher-end version of a product than what they originally intended to purchase.
Creating an organisational structure is critical for SME success. Here’s how to get the most out of your small business departments.
Sales and marketing alignment is critical, learn about 9 steps to achieving alignment and more from Salesforce.
Discover the 10 must-have skills every sales manager needs to succeed in 2024 and beyond.
Explore how BPO customer service transforms business strategies and enhances client interactions for improved satisfaction.
Read this blog to understand what an ERP system is?, the difference between ERP & CRM, and the benefits of integrating an ERP with Salesforce.