Just when we think we have a handle on what AI is capable of, that changes again. Being ready for the constant evolution of new technology has never been more important.
The day’s programming focused heavily on the role of every person and business in the Sustainable Development Goals (SDGs), as well as the impact of digital transformation on commerce, sales, retail and more. Here’s what we learnt.
A study by the Australian Council of Learned Academies has shown that 79 per cent of Australians surveyed want artificial intelligence programmed to be ethical.
With so much on their plates every day, IT leaders may not have the opportunity to take a step back and examine the broader trends that are impacting — even transforming — their organisations, either now or in the future.
The sheer volume of data available for the taking makes it tempting for marketers to go for a ‘gather everything’ approach. But without a strategic plan and fundamentals in place, this will result in wasted resources and poor CX.
e surveyed more than 4100 marketing leaders worldwide for the fifth edition State of Marketing report, and found distinct differences between the strategies and tactics of high-performers and underperformers.
Here are three ways you can evolve your service strategy to make sure that your employees are keeping customer promises, and therefore, keeping customers happy.